Shipping policy

At Butter Moon, every order is prepared fresh and packed with care to ensure it arrives in perfect condition.

Processing Time

Orders are typically processed within 1–2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods

We offer nationwide shipping across the United States using reliable carriers such as UPS. Shipping options are displayed at checkout.

Delivery Time

Transit times vary depending on your location and the shipping method selected at checkout. Most orders arrive within 1–3 business days after shipment.

Shipping Days

Orders are shipped within business days to avoid extended transit times and ensure freshness. Orders placed after the daily cutoff time may be shipped the next business day.

Packaging

Our cookies are carefully packaged to maintain freshness and protect them during transit. While we do everything possible to ensure safe delivery, slight variations in appearance may occur.

Warm Weather Disclaimer

Due to high temperatures, products may soften during transit. This does not affect quality or taste. For best results, refrigerate briefly upon arrival if needed.

Incorrect Addresses

Please ensure all shipping details are correct at checkout. Butter Moon is not responsible for delays or losses due to incorrect or incomplete addresses.

Delays

Once an order has been shipped, delivery is handled by the carrier. While we work with trusted partners, we are not responsible for delays caused by shipping carriers, weather, or unforeseen circumstances.

Returns & Refunds

Due to the perishable nature of our products, all sales are final. If there is an issue with your order, please contact us within 24 hours of delivery, and we will do our best to assist.